Welcome! On this page you will find out most frequently asked questions.Please check here first before contacting us, and if you can’t find your answer here, or it doesn’t solve your problem, please contact us at support@loveyourselfnakedwoman.com, and we will do what we can to help.

What is a video summit?

A video summit is a multi-speaker event which takes place online. You can watch to the interview with each speaker for free up to 24 hours after it first broadcasts in the membership site (which you will have access to after you register.) If you would like to be able to download the recordings, to keep and watch at your leisure, you may upgrade after September 5th here: UPGRADE NOW.

I have registered but haven’t received an email with all of the interview details.

Please check your spam box, as sometimes they may go there. If not, simply register again, and if you still don’t receive them, please email us at the above address. Please also ensure that you have added our email address to your contacts and ‘whitelisted’ us so that you can continue to receive our updates.

I haven’t received my log-in details or speaker schedule yet.

Please check the step above, then re-check your spam box. If you have tried both solutions and you still haven’t received your information, please contact us at the email above. Alternatively, if you have arrived at this page without registering, please go to the “Register” tab to register for FREE! You will receive a confirmation email, along with your password to access the broadcast of each interview.

How do I see the broadcast page, so that I can watch each interview?

You must register to watch the video summit.  Once you have registered, you will receive log in details, including a password, to enter the membership site.  Your password will remain the same throughout the event. Each day, when you log in to the membership site, you will have access to a new interview on “Today’s Interview” tab. If you are not receiving summit emails, please refer to the two answers above.

The password isn’t working on the broadcast page.

The password in your email is correct and working, so you may want to try copying and pasting the password into the box on the screen instead of typing it in. Alternatively, you may need to try it in a different web browser, so if you’re using Internet Explorer, try Firefox or vice versa. You may also need to download the most up to date version of your browser.

I’m not in the Eastern time zone, how can I tell what time 7pm ET is where I am?

Click the following link to convert 7pm ET to your time zone http://www.timeanddate.com/worldclock/converter.html

My email links aren’t working.

Sometimes we may make a mistake and send the wrong link. Otherwise, it may be how your email provider converts them. In this case, simply copy and paste the link directly into your browser.

I have purchased the upgrade but can’t download the mp3’s.

There are 3 links for each video on the download page: a video download, an mp3 download, and a transcript download*. Clicking on the link should begin the download automatically.  Alternatively, you can right click and select “Save As” which will save the file to your computer.  Each recording is approximately 20 minutes, so if you look at your file and it is considerably less than 20 minutes, chances are your computer interrupted the download. If that’s the case, try the download again. If you still can’t get the download to work, or it doesn’t download the full file, please contact us on the email above.

I can no longer see a certain interview and/or a certain special offer.

Both the broadcast and any accompanying special offers for each interview are only available for 24 hours following each broadcast at 7pm ET.  Once the 24 hours is over, the videos will be replaced. However, you will still be able to access the free gifts, along with the speaker’s website.

How can I watch an interview after the 24 hours is up?

In order to have access to an interview for longer than 24 hours, you will have the option to purchase an upgrade package.  After your purchase, you will have lifetime access to every interview recording and download, to watch whenever you want!

Can I use the speaker offer discount codes to receive a discount off the upgrade, or off any other speaker product?

No, sorry. Any speaker discount codes are only valid for the speaker’s particular offer, and only for the time period specified. Once the 24 hours is over, any code will become invalid and won’t work. Either your order won’t be accepted or you will be charged full price – it is your responsibility to check what you are being charged.

I can’t access your registration/broadcast/download page.

We apologize, on a very rare occasion, if we have too much traffic to the site at one time, the server may go down. However, please be patient, and give our hosting company time to sort out the problem  and get it back up and running again. Normally it doesn’t take long.

I no longer wish to receive email communication from you.

No problem – at the very end of every email we send you, there is a link that says ‘Unsubscribe’. Simply click on that link and follow the instructions. That will automatically remove you from our database. You do not need to contact us to let us know you are doing so, nor email us directly with your request.

I am interested in speaking on your video summit, or I know someone who might be.

Thank you very much for your interest.  We’re afraid the speaker schedule for the current event is now full. However please feel free to email us at the above address with some information about yourself, so that we may consider you for future events.

Thank you so much for your patience with all of the above. If we still haven’t helped you to resolve your problem, please do contact us through the email address below, and we’ll support you as best we can.

Renee Heigel, Host

Liz DiMascio, Event Coordinator

support@loveyourselfnakedwoman.com

*We at the Love Yourself Naked Video Summit are not responsible for any software or files you download to your computer.